IT Technician
4 Months Contract to Hire with plans to convert to Full Time Employee after Contract date.
Position will be Hybrid
Irving, Texas
Position Summary
- The IT Technician provides technical support for hardware, software,
systems, and network issues across the organization.
- This role assists end users, performs troubleshooting, maintains
equipment, and supports daily IT operations to ensure reliable and
secure technology performance.
- Responsibilities Technical Support - Provide first line and second
line support for hardware, software, and network issues.
- Troubleshooting - Diagnose and resolve problems related to desktops,
laptops, mobile devices, printers, and applications.
- System & Device Setup - Install, configure, and maintain computers,
peripherals, and approved software.
- User Assistance - Support employees with access issues, password
resets, and general technology questions.
- Ticket Management - Log, track, and resolve support tickets within
established SLAs.
- Maintenance & Updates - Perform routine updates, patches, and
equipment checks.
- Inventory Management - Track hardware inventory, manage equipment
assignments, and support lifecycle processes.
- Network Support - Assist with basic network troubleshooting,
connectivity issues, and device configuration.
- Documentation - Maintain accurate records of procedures,
configurations, and support activities.
- Collaboration - Work with IT engineers, administrators, and security
teams to support broader technology needs. All other duties as
assigned
- Equipment will be provided
Skills:
Required Experience
- 1-3 years of experience in IT support, technical assistance, or help
desk operations.
- Experience troubleshooting Windows and/or macOS environments.
- Experience supporting hardware, software, and peripheral devices.
- Experience with ticketing systems (ServiceNow, Jira, Zendesk, etc.).
- Experience assisting users with access management, basic network
issues, and device setup.
- Experience maintaining technical documentation and support logs.
Skills Required
- Technical Troubleshooting - Ability to diagnose and resolve common
IT issues.
- Customer Service - Strong communication and support skills for
assisting end users.
- Hardware & Software Knowledge - Understanding of computers,
operating systems, and common business applications.
- Time Management - Ability to manage multiple tickets and prioritize
effectively.
Education:
- Education Associate's or bachelor's degree in Information
Technology, Computer Science, Information Systems, or a related
field.
- Equivalent experience may be considered.
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