Job Description

Req ID: 138443 Region: Americas Country: USA State/Province: New Hampshire City: Remote Employee US Summary The Jira Administrator will be responsible for administering and evolving OpenKyber's Atlassian ecosystem, with primary focus on Jira Cloud and Confluence. This role requires hands-on expertise across Jira Cloud environments, with strengths in configuration, workflow automation, user and permission management, and operational support for large user populations. The role will support business and engineering teams by configuring scalable Jira solutions, maintaining platform health, implementing integrations and SSO, troubleshooting user and system issues, and delivering training and documentation. The ideal candidate brings strong experience in cloud migrations, add-on administration, Agile delivery support, and platform governance. You will be required to work Hybrid in the OpenKyber office of your choice. Locations include Richardson or Austin, Texas OR San Jose, CA.

Administer and maintain Jira Cloud environments, including health checks, configuration governance, and day-to-day operational support.

Design and implement Jira workflows, screens, custom fields, issue types, field configurations, notification schemes, permission schemes, and other project configurations based on business requirements.

Manage users, groups, roles, permissions, and privileges across Jira and Confluence, including directory synchronization and access governance.

Lead Jira Cloud migration and optimization initiatives, including migration planning, dependency analysis, plugin compatibility assessment, and cutover runbook preparation.

Implement integrations with enterprise tools and plug-ins, including SSO with OKTA, repository integrations, automated ticket creation, and custom automation rules and scripts to streamline platform operations.

Install, test, evaluate, and maintain Jira and Confluence plug-ins and licenses, while ensuring compatibility, stability, and performance across environments.

Build and support JQL filters, dashboards, gadgets, scrum boards, and portfolio plans that improve visibility into delivery, defects, and operational performance across teams.

Troubleshoot Jira and Confluence issues, resolve user queries within service levels, create documentation, and deliver training for technical and non-technical users.

Partner with business analysts, developers, QA teams, infrastructure teams, and project stakeholders to implement Jira solutions that support Agile delivery and organizational governance.

5+ years of experience in Jira Administration and Confluence support, with strong Jira Cloud expertise. Strong hands-on experience with Jira Cloud environments. Strong experience configuring workflows, post functions, conditions, validations, screens, schemes, custom fields, issue types, and permissions. Experience managing large Jira user populations and multiple Jira instances in enterprise environments. Strong working knowledge of JQL, dashboards, gadgets, filters, scrum boards, epics, stories, sprints, and Agile project implementation. Experience with Jira plug-ins and Atlassian ecosystem add-ons such as Elements Connect, ScriptRunner, Automation for Jira, Zephyr, and Advanced Roadmaps. Experience with user provisioning, group management, role-based access control, and directory synchronization. Ability to troubleshoot platform, user, and configuration issues and to support operational incidents within SLA expectations. Strong communication, documentation, training, analytical, and problem-solving skills.

Preferred Qualifications: Experience with Jira Cloud SSO integration using OKTA or similar identity providers. Experience writing Groovy scripts or other automation scripts for Jira administration use cases. Experience integrating Jira with Git repositories, Confluence, and other enterprise applications using plug-ins or platform integrations. Familiarity with related DevOps and collaboration tools such as Confluence, GitLab, and Jenkins.

Physical Demands Duties of this position are performed in a normal office environment. Duties may require extended periods of sitting and sustained visual concentration on a computer monitor or on numbers and other detailed data. Repetitive manual movements (e.g., data entry, using a computer mouse, using a calculator, etc.) are frequently required. Occasional travel may be required.

Salary The stated range includes Base Salary and target Short-Term Incentive (STI) compensation only. A comprehensive benefits package is offered in addition to this range. 83K - 124K The range described in this posting is an estimate by the Company, and may change based on several factors, including but not limited to a change in the duties covered by the job posting, or the credentials, experience or geographic jurisdiction of the successful candidate.

Typical Experience 3 to 8 years Typical Education Bachelor degree or consideration of an equivalent combination of education and experience. Educational Requirements may vary by Geography Notes This job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time.

#HPS-NA OpenKyber is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws. This policy applies to hiring, promotion, discharge, pay, fringe benefits, job training, classification, referral and other aspects of employment and also states that retaliation against a person who files a charge of discrimination, participates in a discrimination proceeding, or otherwise opposes an unlawful employment practice will not be tolerated. All information will be kept confidential according to EEO guidelines. OpenKyber is an E-Verify employer.

For applications and inquiries, contact:hirings@openkyber.com

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