This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Student Services Advisor - MMC Online based in the United States. This role serves as a dedicated point of contact for students throughout their academic journey, from enrollment through successful program completion. You will help students navigate online learning, academic requirements, progression milestones, and graduation planning. The position combines proactive advising, relationship management, student engagement, and retention-focused support. You will work with students across programs such as Healthcare, Business, Information Technology, and Education. By identifying challenges early and coordinating appropriate resources, you will help students overcome barriers and stay on track academically. The role offers an opportunity to make a direct impact on student satisfaction, persistence, academic progress, and graduation outcomes. This is a fully remote position suited to an organized, empathetic, proactive professional who thrives in a student-focused environment. \n Accountabilities: - Serve as the primary relationship owner and ongoing point of contact between students and the school, supporting academic success, progression, retention, and post-graduation planning. - Advise students on strategies and skills that support successful online and virtual learning. - Provide accurate and timely guidance regarding academic policies, procedures, expectations, and available resources. - Assess individual academic and personal needs and connect students with appropriate support services and internal resources. - Proactively communicate with students experiencing academic or attendance challenges and develop appropriate corrective actions and support plans.
- Monitor student engagement, satisfaction, academic progress, retention, and graduation indicators to identify opportunities for proactive intervention. - Ensure student service activities are performed consistently with departmental policies, procedures, and organizational standards. - Develop academic plans that help students progress through their chosen programs and remain on track for their expected graduation dates. - Communicate with students by phone, email, and other channels regarding academic standing, program requirements, progression, and graduation eligibility. - Provide graduation candidacy information to appropriate campus personnel and audit student schedules to help ensure timely program completion. - Lead retention activities for newly enrolled, continuing, and returning students through proactive outreach, student data analysis, and attendance monitoring. - Analyze student information and engagement trends to identify at-risk students and determine appropriate retention strategies. - Collaborate with Financial Aid to help students understand how changes in enrollment status may affect their financial options and obligations. - Develop and maintain remediation plans related to satisfactory academic progress when appropriate. - Contribute to the development and continuous improvement of student engagement, advising, and retention best practices. Requirements: - Bachelor’s degree from an accredited college or university is preferred, particularly in Education, Sociology, Psychology, Social Work, or a related field. - Previous experience in online or virtual learning, academic advising, student services, or a related student-support environment is preferred. - At least 2 years of experience in online or virtual customer service, academic advising, student services, or high-risk account management is preferred. - Knowledge of contemporary instructional and assessment models, methodologies, and educational technology.
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